Thierry Jean Paul, Itil
About Thierry Jean Paul, Itil
Thierry Jean Paul is an Escalation Manager at Soroc Technology in Montreal, Quebec, where he has worked since 2018. With a strong background in information technology and customer service, he has held various roles in the industry for over a decade.
Work at Soroc Technology
Thierry Jean Paul has been employed at Soroc Technology since 2011, initially serving as a Bilingual Help Desk Analyst for 13 years. In 2018, he transitioned to the role of Escalation Manager, where he has worked for 6 years. His responsibilities include managing escalated issues and ensuring effective communication between clients and technical teams. His bilingual capabilities enhance his ability to assist a diverse clientele in Montreal, Quebec, Canada.
Education and Expertise
Thierry Jean Paul holds an Associate of Science degree in Computer Systems Networking and Telecommunications from Herzing College, where he studied from 2009 to 2011. Additionally, he earned an Associate's degree in Computer Support Specialist from Centre Emica, completing his studies from 2000 to 2002. His educational background supports his expertise in information technology, website programming, and remote desktop solutions.
Background
Before joining Soroc Technology, Thierry Jean Paul gained experience in various roles. He worked as a Bilingual Customer Relations Associate at Honda Canada Finance Inc. from 2007 to 2009 and as a Bilingual Help Desk Analyst at IBM Canada Ltd. from 2009 to 2011. He also served as a Bilingual Real-Estate Mortgage Collection Specialist at Wells Fargo from 2005 to 2007. This diverse background has contributed to his strong skills in customer service and technical support.
Achievements
Thierry Jean Paul has demonstrated a commitment to lifelong learning and adaptability throughout his career. He possesses strong listening, communication, and interpersonal skills, which enhance his effectiveness in customer-facing roles. His proficiency in a wide range of software and operating systems, including Linux Red Hat, SQL, and AS/400, reflects his technical capabilities and readiness to tackle complex challenges in the IT field.