Vladimir Ridore
About Vladimir Ridore
Vladimir Ridore is a Field Service Deskside Support professional with extensive experience in IT support and hardware deployment. He has worked at various organizations, including Element Care and Soroc Technology, providing VIP support and managing break-fix issues.
Current Role at Soroc Technology
Vladimir Ridore currently holds the position of Field Service - Deskside Support at Soroc Technology, specifically for Santander Bank. He has been in this role since 2019, contributing to the IT support team in Dorchester, MA. His responsibilities include providing VIP support and addressing break-fix issues, which helps to minimize downtime for critical users. Ridore's expertise in hardware deployment and imaging laptops and desktops supports the operational efficiency of the organization.
Previous Experience at Element Care
Before joining Soroc Technology, Vladimir Ridore worked at Element Care as an IT Help Desk technician from 2013 to 2019. During his six years in this role, he was based in Lynn, MA, where he provided technical support and resolved IT issues for users. His experience in this position laid the foundation for his current role, enhancing his skills in customer service and technical troubleshooting.
Background in Healthcare IT
Vladimir Ridore has a background in healthcare IT, having worked at Cambridge Health Alliance in various capacities. He served as a Patient Financial Billing professional from 2002 to 2008 and later transitioned to a Data Analyst role from 2008 to 2012. This experience provided him with insights into the healthcare sector, which he later applied in his IT support roles.
Technical Skills and Expertise
Ridore possesses extensive technical skills, particularly in hardware deployment and imaging of laptops and desktops. He is experienced in deploying peripheral equipment and installing monitors as part of IT support services. Additionally, he utilizes ServiceNow and GESTI for IT service management and support tasks. His proficiency extends to supporting VPN, Office 365, and both Windows 7 and Windows 10 operating systems.
Education and Certifications
Vladimir Ridore studied Computer Science at Wentworth Institute of Technology from 2005 to 2008, where he achieved a Certificate in Information Systems (CIS). This educational background has equipped him with the foundational knowledge necessary for his roles in IT support and service management.