William Irons
About William Irons
William Irons is a Secure Storage Technician at Soroc Technology in Toronto, Canada, with a background in web development and a degree from the University of Waterloo. He has diverse experience in customer service and technical roles, including previous positions at Digital Attractions Inc. and Starbucks.
Work at Soroc Technology
William Irons has been employed at Soroc Technology as a Secure Storage Technician since 2016. In this role, he is responsible for managing secure storage solutions and ensuring data integrity. His tenure at Soroc Technology spans over eight years, during which he has developed expertise in various technical and analytical tasks relevant to secure storage operations.
Education and Expertise
William Irons studied at the University of Waterloo from 2011 to 2014, where he focused on Biology, Chemistry, Knowledge Integration, Science Technology, and Values. He furthered his education at NPower Canada, specializing in Web Development and completing the Technology Service Corps program in 2016. Additionally, he holds MTA certification in HTML Application Development and possesses skills in analytical and database software, including ServiceNow, Excel, and Adobe Acrobat.
Background in Customer Service
William Irons has extensive experience in customer service across various industries. He worked as a Barista at Starbucks for five months in 2016, where he developed strong interpersonal skills. Prior to that, he served as a Photographer/Greeter at Digital Attractions Inc. in Niagara Falls for five months in 2015. His diverse background has equipped him with the ability to effectively engage with customers and provide quality service.
Problem-Solving Skills
William utilizes a structured five-step model for problem-solving in his professional roles. This methodical approach enables him to address challenges efficiently and effectively. His analytical skills, combined with his expertise in various software tools, enhance his ability to resolve issues related to secure storage and other technical tasks.
Teaching and Mentoring Abilities
William Irons has a talent for teaching new skills to others. His experience in customer service and technical roles allows him to share knowledge effectively, contributing to the development of his colleagues and enhancing team performance.