Yunhao Guo
About Yunhao Guo
Yunhao Guo serves as the Deskside Support Team Lead at Soroc Technology, where he has worked since 2015. He holds an Advanced Diploma in Computer System Technology-Networking and has experience in technical support and network management.
Work at Soroc Technology
Yunhao Guo has been employed at Soroc Technology since 2015. Initially serving as a Deskside Support Analyst, he transitioned to the role of Deskside Support Team Lead in 2017. His responsibilities include overseeing deskside support operations and ensuring effective technology solutions for clients. He has worked at the company's Toronto location at 33 Yonge St, 7th floor, for a total of nine years.
Education and Expertise
Yunhao Guo holds an Advanced Diploma with Honours in Computer System Technology-Networking from Centennial College, where he studied from 2012 to 2014. He also obtained a Bachelor's degree in Information System and Information Management from Shandong University of Finance and Economics, completing his studies from 2000 to 2004. Additionally, he received a Certificate in Mathematics from The Open University in 2010.
Background in Technical Support
Prior to his current role, Yunhao Guo worked at CIBC in various technical positions. He served as a Technical Analyst (Co-op) for 12 months from 2013 to 2014 and later as a Client Technology Analyst - TFS for 10 months in 2015. His experience at CIBC provided him with foundational skills in technical support and client technology services.
Technical Skills and Knowledge
Yunhao Guo possesses extensive knowledge in deploying Windows 10 systems. He has strong hands-on experience with Cisco switches and routers, which enhances his ability to manage and troubleshoot network systems effectively. His technical skills contribute to his role in providing deskside support and leading a team in technology solutions.
Achievements and Recognition
Yunhao Guo received an Honourable Mention for the Summer 2014 Technology Co-op Program Achievement Award at CIBC. This recognition highlights his contributions and performance during his co-op tenure, showcasing his commitment to excellence in the field of technology.