Michel Decker
About Michel Decker
Michel Decker is an Implementation Manager with extensive experience in customer support and UX research. He has held various roles across multiple companies, including Redbubble and Tesla, and has expertise in data analytics and strategic planning.
Current Role at SoSafe
Michel Decker serves as an Implementation Manager at SoSafe, a position he has held since 2024. In this role, he is responsible for overseeing the implementation of projects and ensuring that client needs are met effectively. His expertise in customer service data analytics and data visualization supports his work in optimizing processes and enhancing customer experiences.
Professional Experience at Redbubble
Michel Decker worked at Redbubble in various capacities from 2018 to 2023. He began as a Customer Support Specialist and progressed to roles including Customer Support Quality Specialist and Customer Support Operations Manager for both the DACH region and Europe. His tenure at Redbubble involved managing customer support operations and ensuring quality service delivery across multiple teams.
Background in UX Research
Michel has a background in UX research, having worked as a UX Research Assistant at both Checkstone Survey Technologies GmbH and eye square. His experience in these roles involved conducting user experience studies and gathering insights to inform product development. This foundation in UX research complements his customer service expertise.
Educational Qualifications
Michel Decker studied at St. Louis Community College, where he achieved a focus on Human Behavior At Work And In Business from 2013 to 2014. He later attended IST University of Applied Sciences, earning a Bachelor's degree in Media and Communications Management from 2015 to 2019. His educational background supports his roles in customer service and strategic planning.
Experience in Customer Support and Strategic Planning
Michel has extensive experience in customer support, having held positions at companies such as HomeToGo, Lufthansa InTouch, and Tesla. His roles involved direct interaction with customers and strategic planning to improve service delivery. Additionally, he has experience in cross-functional collaboration and market research, enhancing his ability to manage diverse teams and projects.