Shannon (Rodenheiser) Jaritz
About Shannon (Rodenheiser) Jaritz
Shannon (Rodenheiser) Jaritz serves as the Vice President of Customer Success at SoSafe Cyber Security Awareness, bringing extensive experience in customer success management across various international companies.
Current Role at SoSafe
Shannon Jaritz serves as the Vice President of Customer Success at SoSafe Cyber Security Awareness. She has held this position since 2021, contributing to the company's mission of enhancing cybersecurity awareness. In her role, she leads customer success initiatives, focusing on implementation, support, and professional services. Her leadership is instrumental in ensuring customer satisfaction and success within the cybersecurity domain.
Previous Experience in Customer Success
Prior to her current role, Shannon Jaritz accumulated extensive experience in customer success across various organizations. She worked at Contentful as an Enterprise Customer Success Manager from 2018 to 2019 and later as a Senior Enterprise Customer Success Manager for a brief period in the same year. She also held the position of Director of Customer Success at Wire™ from 2020 to 2021, where she managed customer success teams and strategies.
Educational Background
Shannon Jaritz has a strong educational foundation with degrees from notable institutions. She earned a Bachelor of Arts (B.A.) in English Language and Literature from the University of North Carolina Wilmington. Additionally, she holds a Master of Science (M.Sc.) in Business Administration and Management from Trinity College Dublin, as well as a Master of Education (M.Ed.) in Higher Education Administration from the University of North Carolina Wilmington.
International Work Experience
Shannon Jaritz has worked in three different countries: the United States, Ireland, and Germany. Her professional journey includes roles in Dublin, Ireland, and Berlin, Germany, where she has developed a global perspective by working with customers from over 40 countries. This international experience enhances her ability to lead diverse teams and understand various market needs.
Career Development and Expertise
Shannon Jaritz possesses expertise in both end-user cloud software and complex on-premise implementations. Her career includes significant roles at organizations such as LinkedIn, Citrix, and Catalyst Software, where she has demonstrated her ability to lead customer success teams effectively. Her background includes managing customer relationships and driving customer-led growth initiatives.