Stefan Kiefer
About Stefan Kiefer
Stefan Kiefer is a Senior Director of Customer Success Management currently at SoSafe. He has a background in customer success roles at various companies and holds a Bachelor of Science in Business Studies from FH Aachen.
Current Role at SoSafe
Stefan Kiefer serves as the Senior Director of Customer Success Management at SoSafe, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and strategies to enhance client satisfaction and retention. His experience in customer success management positions him to lead teams effectively and drive positive outcomes for the organization.
Previous Experience at SoSafe
Before his current role, Stefan Kiefer worked at SoSafe as the Head of Customer Success from 2021 to 2023. During this time, he focused on developing customer success strategies and improving client engagement. His leadership contributed to fostering strong relationships with clients and ensuring their needs were met.
Career at Optimizely
Stefan Kiefer was employed at Optimizely as a Senior Customer Success Manager from 2017 to 2020. His responsibilities included managing customer relationships and ensuring successful product adoption. His tenure at Optimizely allowed him to gain valuable experience in customer success within a technology-driven environment.
Educational Background
Stefan Kiefer studied Business Studies at FH Aachen, where he earned a Bachelor of Science (BSc) degree from 2008 to 2011. This academic foundation provided him with essential knowledge and skills applicable to his career in customer success management. Additionally, he completed a certification at IHK München und Oberbayern, qualifying him as an Ausbilder nach Ausbilder-Eignungsverordnung.
Experience in Customer Success Management
In addition to his roles at SoSafe and Optimizely, Stefan Kiefer has held various positions in customer success management. He worked at AvePoint as a Senior Customer Success Manager for six months in 2021 and previously served as an Area Sales Manager at AT Internet from 2012 to 2016. These roles have contributed to his expertise in managing customer relationships and driving business growth.