Sven Ercolei
About Sven Ercolei
Sven Ercolei is a Customer Success Manager with over ten years of experience in project management, currently working at SoSafe. He specializes in the SaaS environment and is dedicated to enhancing client value and safety on the internet.
Work at SoSafe
Sven Ercolei has been serving as a Customer Success Manager at SoSafe since 2022. In this role, he focuses on enhancing client relationships and ensuring that customers derive maximum value from the company's services. His work involves implementing customer success initiatives that aim to improve user experience and satisfaction. SoSafe operates within the cybersecurity sector, and Sven's contributions are directed towards making the internet safer for users.
Previous Experience at UNICEPTA
Before joining SoSafe, Sven Ercolei worked at UNICEPTA as a Senior Project Manager from 2017 to 2022. During his five-year tenure in Köln, Nordrhein-Westfalen, he managed various projects, honing his skills in project management. His experience at UNICEPTA provided him with a strong foundation in client engagement and operational efficiency, which he later applied in his customer success role.
Education and Expertise
Sven Ercolei has over a decade of experience in project management, which has equipped him with a deep understanding of client needs and project execution. His expertise lies in the Software as a Service (SaaS) environment, where he specializes in maximizing client value and achieving mutual success. This background supports his current focus on customer success initiatives aimed at enhancing user satisfaction and engagement.
Background
Sven Ercolei has a professional background that spans more than ten years, primarily in project management. His transition to a customer success role reflects his commitment to improving client experiences and outcomes. He is based in Köln, Nordrhein-Westfalen, Deutschland, where he continues to contribute to the field of customer success in the technology sector.