Abhishek Singh
About Abhishek Singh
Abhishek Singh is a Technical Support Analyst L1 with a background in Civil Engineering from Dr. A.P.J. Abdul Kalam Technical University. He has experience in IT support roles, including a position at Publicis Sapient and currently at SOTI, where he specializes in Azure Active Directory and various IT support tools.
Current Role at SOTI
Abhishek Singh serves as a Technical Support Analyst L1 at SOTI, a position he has held since 2023. He is based in Gurugram, Haryana, India, and works in a hybrid environment. In this role, he is responsible for providing technical support and resolving issues related to various IT systems and applications.
Previous Experience at Publicis Sapient
Prior to joining SOTI, Abhishek Singh worked at Publicis Sapient as an Associate IT Global Support L1 from 2022 to 2023. During his tenure in Gurugram, Haryana, he gained valuable experience in IT support, contributing to the resolution of technical issues and enhancing user satisfaction.
Education and Expertise
Abhishek Singh completed his Bachelor of Technology (B.Tech) in Civil Engineering at Dr. A.P.J. Abdul Kalam Technical University from 2015 to 2019. His educational background provides a foundation for his technical skills, which include expertise in Azure Active Directory, DNS-DHCP installation and configuration, and Office 365.
Technical Skills and Proficiencies
Abhishek possesses hands-on experience with various IT tools and processes. He independently resolves tickets within agreed Service Level Agreements (SLA) using ServiceNow. His technical skills include GPO deployment, domain controller replication, and Active Directory backup and restore processes. Additionally, he has practical experience with MIM and Exchange tools.