Alex P S
About Alex P S
Alex P S is a Senior Technical Account Manager at SOTI, where he has worked since 2020 in Kochi, Kerala, India. He has extensive experience in technical support and account management, previously holding positions at VMware and Robert Bosch Engineering.
Work at SOTI
Alex P S has been employed at SOTI as a Senior Technical Account Manager since 2020. In this role, he operates from Kochi, Kerala, India, and has accumulated four years of experience. His responsibilities include acting as a point of escalation for customer support cases, ensuring timely resolutions to enhance customer satisfaction. Previously, he served as a Technical Account Manager at SOTI from 2019 to 2020, where he developed expertise in managing customer relationships and technical support.
Previous Experience in Technical Support
Before joining SOTI, Alex P S worked at VMware as a Technical Support Engineer (L3) for six months in 2017. He later transitioned to the role of Subject Matter Expert at VMware from 2018 to 2019, where he contributed to technical support and customer engagement. His experience at VMware equipped him with the skills necessary to handle complex technical issues and provide effective solutions.
Background in Software Engineering
Alex P S began his career at Robert Bosch Engineering and Business Solutions Private Limited as a Software Engineer from 2016 to 2017. This role provided him with foundational knowledge in software development and engineering practices. He also worked as a Project Engineer at Wipro Limited from 2014 to 2016, where he gained experience in project management and engineering solutions.
Education and Expertise
Alex P S holds a Bachelor of Science (B.Sc.) degree in Computer Science from Periyar University, which he completed from 2011 to 2014. His educational background supports his technical expertise, particularly in mobility solutions and customer engagement strategies. He provides Solution Architect expertise to clients, demonstrating a comprehensive understanding of how mobility impacts business operations.
Customer Engagement and Support
In his current role, Alex P S writes Annual Business Reviews that detail customer environments, configurations, and support cases. He offers recommendations for improvements based on thorough analysis. His commitment to customer needs is evident through his flexibility in carrying out on-site and remote Work Orders globally, often working outside regular hours to ensure customer satisfaction.