Anchit Dhiman
About Anchit Dhiman
Anchit Dhiman is a Technical Support Specialist with a background in Computer Software Engineering and IT Business Analysis. He has experience in developing financial analysis tools, conducting user acceptance testing, and improving business processes through stakeholder analysis.
Work at SOTI
Currently, Anchit Dhiman serves as a Technical Support Specialist at SOTI, a role he has held since 2021. In this position, he focuses on providing technical assistance and support to clients, ensuring that their needs are met efficiently. His responsibilities include troubleshooting issues, conducting training sessions, and enhancing customer satisfaction through effective communication and problem-solving skills.
Education and Expertise
Anchit Dhiman holds a Bachelor of Technology (BTech) in Computer Software Engineering from Amrita Vishwa Vidyapeetham, where he studied from 2011 to 2015. He also completed a Postgraduate Certificate Program in IT Business Analysis Operations at Conestoga College from 2018 to 2019. His educational background equips him with a strong foundation in software engineering and business analysis.
Background
Anchit Dhiman began his career as a System Engineer at Tata Consultancy Services, where he worked from 2015 to 2017 in Pune, India. He then transitioned to an Information Technology Operations Analyst role at TD in London, Canada, from 2019 to 2020. His diverse work experience has allowed him to develop a comprehensive skill set in technical support and business operations.
Achievements in Data Analysis
Anchit has developed a Power BI dashboard and data model specifically for financial analysis purposes. He has also created comprehensive reports using MS Excel and SQL tailored to client-specific needs. His work includes conducting User Acceptance Testing and implementing UX/UI improvements as part of business solution development.
Methodologies and Process Improvement
In his professional roles, Anchit has utilized Scrum methodology to drive business solution development. He focuses on process improvement and customer training, performing detailed stakeholder analysis and root cause analysis to enhance business processes. His approach emphasizes collaboration and efficiency in achieving project goals.