Angelika Maka
About Angelika Maka
Angelika Maka serves as a Front Desk Administrator at SOTI, where she manages communications and handles payments for shipping services. She has a background in Marketing Management and has previously worked in customer service roles at Claire's and Swiss Chalet Fine Foods.
Work at SOTI
Angelika Maka has been employed at SOTI as a Front Desk Administrator since 2019. In this role, she assists with screening calls and facilitates communications between cross-functional teams. She is responsible for handling payments for shipping services, contributing to the operational efficiency of the organization. Her position requires effective communication skills and the ability to manage multiple tasks in a fast-paced environment.
Education and Expertise
Angelika Maka studied Marketing Management at Fanshawe College, where she achieved a Post Graduate Certificate from 2020 to 2022. Prior to this, she attended Wilfrid Laurier University, earning a Bachelor of Arts from 2016 to 2019. She also completed her secondary education at Streetsville Secondary School from 2014 to 2016. Her educational background provides her with a solid foundation in marketing principles and business communication.
Background
Before joining SOTI, Angelika Maka worked at Claire's as a Key Holder for three months in 2019. She also gained experience as a Hostess at Swiss Chalet Fine Foods from 2015 to 2016. These roles contributed to her customer service skills and ability to work in team-oriented environments. Her work history reflects a commitment to developing her professional capabilities in various customer-facing positions.
Professional Experience
Angelika Maka has accumulated significant professional experience since starting her career. Her current role at SOTI has lasted five years, during which she has developed skills in call screening, payment processing, and interdepartmental communication. Prior positions at Claire's and Swiss Chalet Fine Foods provided her with valuable insights into retail and hospitality operations, enhancing her ability to manage customer interactions effectively.