Ankur Sen
About Ankur Sen
Ankur Sen serves as the IT Operations Team Lead for Europe and MENA, where he develops standard operating procedures and manages vendor relationships. He has a background in IT operations with experience at SOTI, Four Seasons Hotels and Resorts, and Toronto Hydro, and holds a Cisco Certified Network Associate certification.
Current Role in IT Operations
Ankur Sen serves as the IT Operations Team Lead for Europe and MENA at SOTI since 2021. In this role, he oversees IT operations across multiple countries, including the United Kingdom, Sweden, Germany, and Ireland. He is responsible for developing and maintaining standard operating procedures, research materials, knowledge bases, and best practices for users. Ankur also identifies skill gaps within the IT Operations team and mentors technicians to enhance service quality.
Previous Experience at SOTI
Ankur previously worked at SOTI as a Senior IT Operations Systems Analyst from 2018 to 2020 in the Toronto, Canada Area. His responsibilities included building and maintaining vendor relationships across Europe and the Middle East, managing hardware and software purchases, and ensuring compliance with software budget adherence through regular asset inventory audits and software licensing management.
Experience at Four Seasons Hotels and Resorts
Before joining SOTI, Ankur worked as an Information Technology System Analyst at Four Seasons Hotels and Resorts from 2017 to 2018 in Toronto, Ontario, Canada. In this position, he implemented policies and procedures from the North American headquarters to maintain IT service consistency across EMEA and remote offices.
Educational Background and Certifications
Ankur studied Information Technology at Centennial College from 2016 to 2018, where he achieved the Cisco Certified Network Associate (CCNA) certification. This advanced degree provided him with foundational knowledge and skills in networking and IT systems.
Compliance and Process Improvement Initiatives
In his current and previous roles, Ankur has ensured compliance with GDPR and SOC2 Type II regulations in IT operations. He promotes ITIL fundamentals and embraces process improvement and industry best practices within the IT team and the wider business. Additionally, he analyzes and forecasts financial budgets to ensure that all technical projects are delivered on-time and within budget.