Aswin John
About Aswin John
Aswin John is a Technical Support Quality Assurance professional with extensive experience in technical support roles at SOTI and a background in system administration at Tata Consultancy Services. He holds a Bachelor of Technology in Applied Electronics and Instrumentation Engineering and a Post Graduate Diploma in Cloud Computing for Big Data.
Work at SOTI
Aswin John has been employed at SOTI since 2019, where he has held multiple roles. He currently serves as a Technical Support Specialist and has been in this position for five years. In addition, he has worked as a Curator for the technical support internal help website, contributing to the development and maintenance of this resource. His role in quality assurance for technical support began in 2020, where he ensures high standards in service delivery. His work at SOTI has focused on enhancing resource accessibility for technical support.
Education and Expertise
Aswin John holds a Bachelor of Technology (BTech) degree in Applied Electronics and Instrumentation Engineering from Saintgits College of Engineering, which he completed from 2011 to 2015. He furthered his education by obtaining a Post Graduate Diploma in Cloud Computing for Big Data from Lambton College, where he studied from 2018 to 2019. His technical expertise includes proficiency in R programming, Java, HTML, and JavaScript, which supports his roles in technical support and quality assurance.
Background
Before joining SOTI, Aswin John worked at Tata Consultancy Services as a System Administrator from 2015 to 2017 in Kochi, India. He then transitioned to Lambton College in Toronto, Canada, where he was a student from 2018 to 2019. During his time at SOTI, he also participated in a co-op position as a Technical Support Specialist for four months in 2019, gaining practical experience in the field.
Achievements
Aswin John has contributed to the development and maintenance of an internal help website at SOTI, which has improved resource accessibility for the technical support team. His involvement in quality assurance has played a significant role in maintaining high standards of service delivery within the organization. His technical skills in programming languages further enhance his contributions to the team.