Avneet K.
About Avneet K.
Avneet K. is a Technical Support Specialist with extensive experience in software engineering and technical support. He has worked for several companies, including Sasken Technologies, Samsung, and SOTI, and possesses strong skills in troubleshooting and authentication protocols.
Work at SOTI
Avneet K. has been employed at SOTI as a Technical Support Specialist since 2019. In this role, Avneet specializes in diagnosing and resolving application queries related to device, network, and cloud issues. Avneet documents solutions provided to customers to facilitate future reference and knowledge sharing. The position involves utilizing various devices, including Android, iPhone, and Windows platforms, to replicate customer environments for effective troubleshooting.
Previous Experience
Prior to joining SOTI, Avneet K. held several positions in the technology sector. Avneet worked at Sasken Technologies Limited as a Software Engineer from 2010 to 2012. Following that, Avneet was employed at Samsung as an Engineer from 2012 to 2015 and later as a Lead Engineer from 2015 to 2016. Avneet also worked at ST-Ericsson as a Software Engineer for 8 months in 2011 and briefly at Soneil Electronics as a Junior Software Developer in 2019.
Education and Expertise
Avneet K. holds a Bachelor's of Technology in Electrical, Electronics and Communications Engineering from SKYLINE INSTITUTE OF ENGINEERING AND TECHNOLOGY. Additionally, Avneet earned an Associate's degree in Computer Programming from Sheridan College. Avneet possesses a strong understanding of authentication protocols such as OIDC, OAuth 2.0, and SAML 2.0, and has expertise in troubleshooting issues related to HTTP2 protocol-based software products. Avneet is skilled in creating SQL queries to address technical issues.
Mentorship and Support Roles
In addition to technical roles, Avneet K. served as a Peer Mentor at Sheridan College from 2018 to 2019. This position involved providing guidance and support to fellow students, enhancing their learning experience. The mentorship role reflects Avneet's commitment to knowledge sharing and community support within the educational environment.