Azim Hasan
About Azim Hasan
Azim Hasan is a Senior Technical Account Manager at SOTI, with extensive experience in server maintenance and application support. He has worked in various technical roles since 2014 and holds a BA (Hons) in Property and Construction from Birmingham City University.
Work at SOTI
Azim Hasan has been employed at SOTI since 2016, holding multiple roles over the years. He started as an Application Support Engineer and has progressed to Senior Technical Account Manager. His current position as Senior Technical Account Manager began in 2021. In this role, he is responsible for managing technical accounts and ensuring client satisfaction. He also serves as a Technical Account Manager since 2019, focusing on maintaining client relationships and addressing technical issues. His tenure at SOTI spans over six years, during which he has developed significant expertise in application support and account management.
Education and Expertise
Azim Hasan studied at Birmingham City University from 2008 to 2011, where he earned a Bachelor of Arts with Honours in Property and Construction. His educational background provides a foundation for his technical skills in server administration and management. He has gained extensive experience in common administration tasks on Windows Server 2003/2016, including Active Directory and Group Policy Management. His expertise also includes server maintenance, disaster recovery planning, and liaising with third-party vendors to manage hardware.
Background
Prior to his current roles at SOTI, Azim Hasan worked at Tesco as a Systems Engineer from 2019 to 2020. He also held a position as a Relief Officer at NEC Group for seven months in 2011. Earlier in his career, he worked as a Service Desk Analyst at SCC for six months in 2014. His diverse work experience has contributed to his technical knowledge and ability to manage complex IT environments.
Achievements
Throughout his career, Azim Hasan has been involved in various technical initiatives. He is responsible for disaster recovery planning and testing, ensuring user awareness of downtime. He manages P1 tickets to maintain uptime and has experience in setting up and maintaining new hardware infrastructure from design to deployment. His role also includes providing internal teams with cost-effective solutions to enhance hardware performance and stability, demonstrating his commitment to improving operational efficiency.