Carlos Ferreira
About Carlos Ferreira
Carlos Ferreira is a Senior Sales Engineer with extensive experience in technical support and IT roles, currently working at SOTI since 2016. His career includes positions at various companies, including Doc.It Inc., Protocol Marketing Group, and IBM Canada Ltd.
Current Role at SOTI
Carlos Ferreira serves as a Senior Sales Engineer at SOTI, a position he has held since 2016. In this role, he is responsible for providing technical expertise and support to the sales team, ensuring that clients understand the capabilities and benefits of SOTI's solutions. His extensive background in technical support enhances his ability to address customer needs effectively.
Previous Experience at SOTI
Before his current role, Carlos Ferreira worked at SOTI in various capacities. He was a Bilingual Technical Support Specialist from 2014 to 2015, where he provided support in both English and another language. He later advanced to the position of Technical Support Team Lead from 2015 to 2016, overseeing the support team and improving service delivery.
Professional Background
Carlos Ferreira has a diverse professional background in technical support and IT roles. He worked at Doc.It Inc. as a Technical Support Analyst for five months in 2015. His earlier experience includes positions at Protocol Marketing Group as a Jr. IT Technical Support and at CompuCom as a Technical Support Analyst. He also served as an IT Coordinator for the Ontario Ministry of Government Services.
Education and Expertise
Carlos Ferreira studied Network and System Administration at CDI College, where he achieved the qualification of Network Administrator. This educational background has provided him with the foundational knowledge and skills necessary for his roles in technical support and sales engineering.
Career Timeline
Carlos Ferreira's career spans multiple roles in the IT and technical support sectors. He began his career in 2003 at Protocol Marketing Group and has since held positions at various companies, including MDG Computers, iView Systems, and IBM Canada Ltd. His career trajectory reflects a steady progression in technical support and sales engineering.