Chidera Dike
About Chidera Dike
Chidera Dike is a Support Engineer (MDM) at SOTI, with a background in technical support and a commitment to continuous learning. He holds a Bachelor's degree in Science Foundations from Concordia University and has obtained several IT certifications, including CompTIA A+ and CompTIA Network+.
Current Role at SOTI
Chidera Dike currently serves as a Support Engineer (MDM) at SOTI, a position held since 2022. In this role, Dike is responsible for providing technical support and solutions related to mobile device management. The position requires a strong understanding of both software and hardware components, along with effective problem-solving skills to assist clients in optimizing their use of SOTI's products.
Previous Experience in Technical Support
Prior to joining SOTI, Chidera Dike worked at Teleperformance as an Apple Technical Support Representative from 2015 to 2018. This role involved assisting customers with technical issues related to Apple products, enhancing Dike's expertise in customer service and technical troubleshooting. Dike also held a position at JAN-PRO Canada in Client and Franchisee Management from 2021 to 2022, where responsibilities included managing client relationships and supporting franchise operations.
Educational Background
Chidera Dike has a diverse educational background, having studied at Concordia University from 2016 to 2020, where Dike achieved a Bachelor's degree in Science Foundations. This program included coursework in Chemistry, Biology, Physics, Biochemistry, Mathematics, Psychology, and Business Technology Management. Additionally, Dike pursued further education in Information Technology through Udemy, obtaining certifications in CompTIA A+ and CompTIA Network+.
Commitment to Continuous Learning
Chidera Dike demonstrates a strong commitment to continuous learning and professional development. Currently, Dike is working towards obtaining a COMPTIA Security+ certification, which reflects an active pursuit of knowledge in cybersecurity. This dedication to learning is evident in Dike's educational choices and the effort to apply new knowledge to improve job performance.
Work History Overview
Chidera Dike has a varied work history that includes roles in accounting and postal services. Dike worked as an Accounting Associate at Total Customs Services Inc. for three months in 2020 and served as a Postal Officer at Canada Post for 11 months in the same year. This diverse experience contributes to Dike's well-rounded skill set in both technical support and customer service.