Daiva Urnikyte
About Daiva Urnikyte
Daiva Urnikyte is a Graduate Technical Support Specialist at SOTI, where she has worked since 2021. She has a background in hospitality and a Bachelor's degree in Network and Security from Birmingham City University.
Current Role at SOTI
Daiva Urnikyte has been employed as a Graduate Technical Support Specialist at SOTI since 2021. In this role, she is responsible for providing technical support and assistance to customers, ensuring that their issues are resolved efficiently. Her position is based in Solihull, England, where she applies her technical knowledge and skills to support SOTI's software solutions.
Previous Work Experience
Prior to her current role, Daiva worked in various positions in the hospitality industry. She served as a Bartender at The Good Intent in Birmingham from 2019 to 2021 and as a Waitress and Bartender at Las Iguanas in Reading from 2017 to 2019. Additionally, she worked as a Server Assistant at T.G.I. Fridays in Reading for nine months in 2016. Daiva also gained experience as a Demonstrator at Birmingham City University for four months in 2021.
Educational Background
Daiva Urnikyte has a solid educational foundation in information technology and security. She studied at Zadeikiu pagrindine mokykla from 2005 to 2011, followed by Reading Girls' School, where she achieved GCSE and BTEC qualifications from 2011 to 2015. She then attended Reading College, earning a BTEC Level 2 Certificate in ICT Practitioners in 2016 and a BTEC Level 3 Extended Diploma with Distinction* Distinction* Distinction (D*D*D) from 2016 to 2018. Daiva completed her Bachelor's degree in Network and Security at Birmingham City University from 2018 to 2021.
Projects and Contributions
During her studies at Reading College, Daiva participated in testing the 'FOTSPOT' mobile app, gaining practical experience in mobile application testing. She also contributed to the 'Branch in a Box' group project for CISCO in 2017, which involved collaborative work on networking solutions. These projects enhanced her technical skills and prepared her for her career in technical support.