David Iza
About David Iza
David Iza is a Principal Instructor currently working at SOTI in Mississauga, Ontario, Canada. He has extensive experience in technical training and support, having previously held roles at BlackBerry, Research In Motion, and Tri-Star Industries.
Current Role at SOTI
David Iza serves as a Principal Instructor at SOTI, a position he has held since 2022 in Mississauga, Ontario, Canada. In this role, he focuses on delivering high-quality training programs and optimizing the setup process for technical resources in newly scheduled delivery training sessions. His efforts have led to enhanced productivity within the learning programs.
Previous Experience at BlackBerry
Before joining SOTI, David Iza worked at BlackBerry from 2014 to 2022 as a Technical Solutions Manager and Sales Engineer in the Kitchener, Canada Area. He coordinated enterprise-level learning programs, focusing on product expert calibration across various regions, including Latin America, Asia Pacific, and EMEA. His role involved serving as a resource coordinator for a level-3 escalation technical support team, which improved response times and customer satisfaction.
Professional Background in Education
David Iza has a strong educational background in engineering and networking. He earned a Bachelor of Engineering (BEng) in Computer Systems Networking and Telecommunications from Universidad de Colima, studying from 1997 to 2001. He furthered his education by obtaining a Master of Engineering (MEng) in Internetworking from Dalhousie University, where he studied from 2002 to 2004.
Experience at Research In Motion
David Iza worked at Research In Motion as a Principal Instructor from 2009 to 2012 in the Halifax, Canada Area. During his tenure, he contributed to the development and delivery of training programs, enhancing the skills of participants in the organization.
Early Career at Tri-Star Industries
David Iza began his career as an IT Administrator at Tri-Star Industries in 2008, where he worked for eight months in Yarmouth, Canada. This role provided him with foundational experience in IT management and support.