Doyin Lomuwagun
About Doyin Lomuwagun
Doyin Lomuwagun is a Technical Support Specialist with extensive experience in IT service management and advanced troubleshooting. He has worked at SOTI since 2019 and possesses multiple certifications, including ITIL, CCNP, and CCSP.
Work at SOTI
Doyin Lomuwagun has been employed at SOTI as a Technical Support Specialist since 2019. In this role, he serves as a primary point of contact for hardware, software, and network issues. His responsibilities include providing level 2 and level 3 technical support, which requires advanced troubleshooting skills. Doyin's position involves utilizing his extensive knowledge of networking technologies, including LANs/WANs, TCP/IP, VOIP, DNS, and Wireless/VPN Architecture.
Education and Expertise
Doyin Lomuwagun holds a Bachelor's degree in Electrical and Electronics Engineering from Ondo State University, where he studied from 1993 to 1999. He furthered his education by completing the IT Infrastructure Management Bridging Program at Humber College, earning a certificate. His expertise is underscored by certifications in ITIL, Cisco Certified Network Professional (CCNP), and Cyberoam Certified Security Professional (CCSP), highlighting his proficiency in IT service management and networking.
Background
Before joining SOTI, Doyin worked at Flour Mills of Nigeria Plc for nine years, from 2009 to 2018, where he held the position of IT Projects/Network Manager. He also served as a Network Support Officer at the same company from 2005 to 2008. His experience in these roles contributed to his strong background in Infrastructure Project Management and client engagement, as well as his technical skills in networking.
Technical Skills
Doyin Lomuwagun possesses highly developed IT and technical skills, enabling him to effectively address various technical issues. He is skilled in networking technologies, including Cisco routers and switches, and has experience working with multiple platforms such as Windows, iOS, and Android. Additionally, he is proficient in applications like Microsoft Dynamics AX and Citrix XenApp, demonstrating his versatility in the IT field.
Interpersonal Skills
Doyin is recognized for his strong interpersonal and communication skills. He employs active listening techniques to enhance problem-solving capabilities and is known for his empathetic and patient approach. His commitment to maintaining a high standard of work is evident in his ability to work independently with minimal supervision, showcasing initiative and leadership in his technical support role.