Dustin Frazer
About Dustin Frazer
Dustin Frazer is a Technical Support Specialist at SOTI in Mississauga, Ontario, with expertise in security tools and networking concepts. He holds multiple certifications and has programming skills in various languages.
Work at SOTI
Dustin Frazer has been employed at SOTI as a Technical Support Specialist since 2021. In this role, he provides technical assistance and support to clients, ensuring effective use of SOTI's software solutions. His responsibilities include troubleshooting issues, resolving customer inquiries, and maintaining high standards of customer service. Based in Mississauga, Ontario, Canada, he has contributed to the company's mission of enhancing mobile device management and enterprise mobility solutions.
Education and Expertise
Dustin holds multiple certifications that demonstrate his expertise in cybersecurity and technical support. He is certified as a Certified Ethical Hacker (CEH Master), and has additional certifications in BTJA, Splunk 7.x, Splunk UBA, and NSE 1&2. His educational background and certifications reflect a strong commitment to professional development in the field of technology and security.
Technical Skills and Tools
Dustin possesses extensive knowledge of various security tools and programming languages. He is proficient in using tools such as Wireshark, Snort, Nmap, Nessus, and OpenVAS for security analysis and network monitoring. His programming skills include Bash, Ruby, Perl, Python, and PowerShell, enabling him to automate tasks and enhance operational efficiency. Additionally, he has a solid understanding of networking concepts, including TCP/IP, OSI model, WLAN, and FortiGate routers.
Background in Cybersecurity
Before joining SOTI, Dustin worked as a Cyber Security Consultant at Ardent Security for a brief period in 2021. During his three-month tenure in Toronto, Ontario, Canada, he applied his cybersecurity knowledge to assess and mitigate security risks for clients. This experience contributed to his overall expertise in the field and prepared him for his current role in technical support.
Operating Systems Experience
Dustin has experience working with various operating systems, including Windows, Linux, Android, iOS, and macOS. His familiarity with these platforms allows him to provide comprehensive support and troubleshooting across different environments. This diverse skill set enhances his ability to address a wide range of technical issues faced by users.