Eliana Vivas
About Eliana Vivas
Eliana Vivas is a Technical Team Lead with extensive experience in IT roles, including positions at AGS Rehab Solutions and SOTI. She has a background in network infrastructure improvement and security policy development, supported by her education in Computer Science and Network Administration.
Current Role at SOTI
Eliana Vivas currently serves as a Technical Team Lead at SOTI, a position she has held since 2021. In this role, she oversees technical operations and leads a team of specialists in providing support and solutions for SOTI's clients. Her responsibilities include managing projects, enhancing team performance, and ensuring the delivery of high-quality technical support.
Previous Experience at AGS Rehab Solutions Inc.
Eliana Vivas worked at AGS Rehab Solutions Inc. in various roles from 2016 to 2018. Initially, she served as an IT Helpdesk Analyst for 11 months, where she contributed to improving the network infrastructure and enhancing security measures. Later, she took on the role of IT Coordinator and Privacy Officer for one year, during which she created IT policies and procedures to further strengthen the company's security efforts.
Professional Background at Sysomos
Before her tenure at AGS Rehab Solutions, Eliana Vivas worked as an IT Helpdesk Analyst at Sysomos from 2015 to 2016. In this position, she provided technical support and resolved IT issues for users, gaining valuable experience in a corporate environment that contributed to her professional development.
Education and Expertise
Eliana Vivas studied Computer Science at Universidad de Oriente, where she earned a Bachelor of Applied Science (B.A.Sc.) from 2008 to 2013. She furthered her education at George Brown College, focusing on Network and System Administration, and completed a program in Network Security from 2014 to 2015. Her academic background laid the foundation for her expertise in IT security and network management.
Dissertation and Internship Experience
During her Bachelor's degree, Eliana Vivas completed a dissertation based on an internship as a Quality Assurance Analyst. This experience provided her with hands-on knowledge in quality assurance processes, which she has applied throughout her career in various IT roles.