Francesca Hoare
About Francesca Hoare
Francesca Hoare is a Renewal Specialist with a background in sales and customer relations. She has worked in various roles across multiple companies, including SOTI, Lidl GB, Metro, and Arval BNP Paribas Group, and holds a Bachelor of Arts in Theatre and Performance from the University of Leeds.
Current Role as Renewal Specialist
Francesca Hoare currently holds the position of Renewal Specialist at SOTI, where she has been employed since 2021. In this role, she is responsible for managing customer renewals and ensuring client satisfaction. Her expertise in client relations contributes to the overall success of the renewal process within the organization.
Previous Experience at SOTI
Prior to her current role, Francesca worked at SOTI as a Sales Coordinator for a duration of five months in 2020. During her time in this position, she was involved in supporting sales operations and facilitating communication between the sales team and clients, which enhanced her understanding of the sales process.
Professional Background in Customer Service
Francesca has a diverse background in customer service roles. She worked as a Customer Sales Assistant at Lidl GB in 2018 for five months, and as a CRM Assistant at Metro for seven months in 2020. Additionally, she served as a Broker and Relationship Executive Administrator at Arval BNP Paribas Group from 2018 to 2020, where she developed skills in client management and relationship building.
Education at University of Leeds
Francesca studied at the University of Leeds from 2014 to 2017, where she earned a Bachelor of Arts (BA) degree in Theatre and Performance. This educational background provided her with critical thinking and communication skills, which are beneficial in her professional roles.
A Levels at Richard Huish College
Francesca completed her A Levels at Richard Huish College from 2012 to 2014. This foundational education prepared her for higher education and contributed to her academic and professional development.