Gagan Sura
About Gagan Sura
Gagan Sura is a Graduate Technical Support Specialist currently working at SOTI in Solihull, England. He has a background in technology support and brand ambassadorship, with experience at companies such as Microsoft and HP, and holds a Bachelor of Science in Computer Science from Birmingham City University.
Work at SOTI
Gagan Sura has been employed at SOTI as a Graduate Technical Support Specialist since 2020. In this role, he is based in Solihull, England, United Kingdom. His responsibilities include providing technical support and solutions to clients, leveraging his expertise in various operating systems and programming languages. Sura's position at SOTI reflects his commitment to customer service and technical proficiency.
Previous Experience
Before joining SOTI, Gagan Sura held several positions that contributed to his technical support skills. He worked at Microsoft as a Brand Ambassador for seven months in Birmingham, United Kingdom, from 2017 to 2018. Additionally, he served as a Brand Ambassador at HP for eight months in 2017, also in Birmingham. Following these roles, he worked at SilverDoor as Technology Systems Support for one year in London, from 2018 to 2019.
Education and Expertise
Gagan Sura studied at Solihull College, where he focused on Information Technology from 2014 to 2016. He then attended Birmingham City University, earning a Bachelor of Science with Honours in Computer Science from 2016 to 2020. During his university studies, he developed skills in multiple programming languages, including Python, F#, HTML, and Java, which enhance his technical capabilities in his current role.
Technical Skills
Gagan Sura possesses experience working with various operating systems, including Linux, Windows, and MacOS. His technical skills are complemented by his programming knowledge, which includes proficiency in languages such as Python, F#, HTML, and Java. These skills enable him to approach technical challenges effectively and provide comprehensive support to clients.
Interpersonal Skills
Gagan Sura demonstrates strong interpersonal and collaboration skills, which have been evident in both team and leadership roles throughout his career. He adopts a logical, customer-focused approach to his work, ensuring that tasks are completed efficiently. His ability to work well with others contributes to a positive work environment and effective problem-solving.