George Lam
About George Lam
George Lam is a Strategic Partners Technical Manager at SOTI, where he has worked since 2017. He has a background in computer science and art history from the University of Toronto, and he has held various roles in IT support and management throughout his career.
Work at SOTI
George Lam has been employed at SOTI as a Strategic Partners Technical Manager since 2017. In this role, he provides technical assistance and guidance to support staff and trains new hires on processes and procedures. He also moderates the SOTI Central Discussion Forum, where he offers solutions and responds to inquiries from users. Additionally, he serves as a member of the Jira Review Team, collaborating with Development, QA, and Product Managers to investigate and identify root causes of issues. His contributions include presenting a personal organization workflow to management, aimed at standardizing the note-taking process.
Education and Expertise
George Lam studied at the University of Toronto, where he earned degrees in Computer Science and Art and Art History. His study in Computer Science spanned from 2003 to 2005, while his Art and Art History studies took place from 2005 to 2011. He also completed the Information Technologies Support Services Co-op Program at Sheridan College from 2014 to 2016. This educational background equips him with a diverse skill set applicable to his technical and managerial roles.
Background
Prior to his current position at SOTI, George Lam held various roles that contributed to his professional development. He worked as a Supervisor at Shoppers Drug Mart from 2001 to 2008 and served as a Quality Control employee at Evertz from 2012 to 2015. He also gained experience in IT support as an IT Hardware Support Assistant and Co-op at the City of Mississauga in 2017 and from 2015 to 2016, respectively. Additionally, he worked as a Teaching Assistant at Sheridan in 2015.
Professional Contributions
George Lam actively participates in initiatives that enhance workplace efficiency and communication. He moderates the SOTI Central Discussion Forum, where he engages with users and provides solutions to their queries. His involvement in the Jira Review Team allows him to collaborate with various departments to address technical issues. Furthermore, he volunteered for the SOTI Open House, facilitating discussions about the company and industry, thereby contributing to community engagement.