Harsh Srivastav
About Harsh Srivastav
Harsh Srivastav is a Technical Analyst currently working at SOTI in Gurugram, India. He has experience in technical support and mobile device management, having previously interned at WhiteHat Jr and held various roles at SOTI since 2022.
Current Role as Technical Analyst
Harsh Srivastav currently serves as a Technical Analyst at SOTI, a position he has held since 2023 in Gurugram, Haryana, India. In this role, he is responsible for overseeing technical operations and ensuring efficient problem resolution. His work involves managing software distribution, data encryption, and corporate email configuration across various mobile platforms, including iPhone, iPad, Android, and Windows Mobile. He actively participates in cross-functional teams to improve project execution and problem-solving capabilities.
Experience at SOTI
Harsh Srivastav has accumulated significant experience at SOTI, where he worked in various capacities. He began as a Technical Support Trainee in 2022, serving for 7 months, before transitioning to the role of Technical Support Specialist, where he worked for 6 months until 2023. His responsibilities included the installation, configuration, and management of Mobile Device Management (MDM) tools. He ensured the resolution of problem/request logs within contracted SLA targets while keeping users updated on progress.
Internship at WhiteHat Jr
In 2021, Harsh Srivastav completed a summer internship at WhiteHat Jr in India, where he gained practical experience in the tech industry over a period of 3 months. This internship provided him with foundational skills and insights into the workings of a technology-focused organization.
Educational Background
Harsh Srivastav studied at Chandigarh University, where he earned a Bachelor of Computer Applications (BCA) degree from 2019 to 2022. His coursework focused on Web Page, Digital/Multimedia, and Information Resources Design. Prior to this, he attended Central Academy Schools, where he completed his Intermediate education in Business/Commerce in 2018.
Technical Skills and Expertise
Harsh Srivastav possesses a range of technical skills relevant to his roles. He has experience in managing cloud application issues, utilizing databases, and executing various scripts to address technical challenges. His expertise also includes the management of Mobile Device Management (MDM) tools, ensuring effective software distribution and data security across multiple mobile platforms.