Jeff Mc Donald
About Jeff Mc Donald
Jeff McDonald is a Technical Account Manager at SOTI, where he has worked since 2018, focusing on enterprise support accounts in Mississauga, Ontario. He has extensive experience in messaging and collaboration, having held various roles at CIBC over a span of more than a decade.
Work at SOTI
Jeff McDonald has been employed at SOTI since 2016, initially serving as an Enterprise Mobility Consultant for two years before transitioning to his current role as Technical Account Manager in 2018. In this position, he establishes trusted advisor relationships with enterprise support accounts, advocating for customer needs and ensuring tailored solutions. He collaborates closely with the SOTI Sales Account team to identify new opportunities for SOTI One products across various organizational functions. His role also involves providing insights on product roadmaps and operational best practices to enhance customer experience.
Previous Experience at CIBC
Prior to joining SOTI, Jeff McDonald held several positions at CIBC from 2005 to 2015. He began as a Senior Messaging Support Specialist and later served as a Messaging Support Specialist. He advanced to the role of Infrastructure Specialist Mobile Device Management and worked as an Infrastructure Engineer Messaging and Collaboration. Additionally, he was a Technical Analyst at CIBC World Markets from 1995 to 2000. His diverse roles at CIBC focused on messaging support, infrastructure management, and technical analysis.
Education and Expertise
Jeff McDonald studied at Mohawk College, where he achieved a diploma in Computer/Information Technology Administration and Management from 1987 to 1990. His educational background provides a foundation for his extensive experience in technical account management and infrastructure engineering. His expertise includes enterprise mobility solutions, messaging systems, and customer advocacy, which he applies in his current role at SOTI.
Background
Jeff McDonald has over two decades of experience in the technology sector, with a significant portion of his career dedicated to roles in messaging support and infrastructure management. His career began in the mid-1990s, and he has consistently worked in positions that require technical expertise and customer interaction. His professional journey reflects a commitment to enhancing customer experiences and providing effective solutions in enterprise environments.