Jerry Dang
About Jerry Dang
Jerry Dang is a Technical Support Specialist - Level 1 at SOTI, where he specializes in managing mobile solutions for corporate environments. He holds multiple degrees in technology and has over three years of experience in technical support.
Work at SOTI
Jerry Dang has been employed at SOTI as a Technical Support Specialist - Level 1 since 2021. In this role, he specializes in managing and optimizing mobile solutions tailored for corporate environments. His responsibilities include handling software distribution and data encryption for mobile devices across various platforms, such as iPhone, iPad, Android, and Windows Mobile. He participates in cross-functional teams aimed at enhancing customer care processes, ensuring that technical issues are resolved within contracted service level agreement (SLA) targets while maintaining regular communication with users.
Education and Expertise
Jerry Dang holds multiple degrees in technology-related fields. He achieved an Associate’s Degree in Computer Troubleshooting from iSpace - iCare Vietnam in 2009. He furthered his education at Arena Multimedia, obtaining an Associate’s Degree in Web Page, Digital/Multimedia and Information Resources Design from 2009 to 2011. He completed a Foundation Year (Certificate IV) at International Education Services - UQ from 2011 to 2012. Additionally, he earned a Diploma in Network Engineering from the National Institute of Information Technology between 2006 and 2009, and a Bachelor's degree in Information Technology from Queensland University of Technology from 2012 to 2016.
Background
Jerry Dang's educational background includes extensive training in various aspects of technology and information systems. He began his studies in Network Engineering, followed by a focus on multimedia design and troubleshooting. His diverse educational experiences have equipped him with a strong foundation in technical support and mobile solutions management, which he applies in his current role at SOTI.
Technical Skills and Responsibilities
In his position as a Technical Support Specialist, Jerry Dang specializes in managing mobile solutions for corporate settings. His technical skills include software distribution and data encryption across multiple mobile platforms. He is responsible for ensuring the resolution of technical issues within established SLA targets. Jerry maintains consistent communication with users to facilitate effective support and service delivery.