Jin Wang
About Jin Wang
Jin Wang is a Technical Support Specialist Level 3 at SOTI in Melbourne, Australia, with a background in ICT and technology management. He holds a Bachelor of ICT from Swinburne University and a diploma in System, Networking, and LAN/WAN Management from Holmesglen Institute.
Work at SOTI
Jin Wang has been employed at SOTI as a Technical Support Specialist Level 3 since 2019. In this role, he is responsible for providing advanced technical support and solutions to clients, ensuring that their needs are met effectively. His position requires a deep understanding of SOTI's products and services, as well as the ability to troubleshoot complex issues. Wang's experience in this role spans over five years, during which he has demonstrated his capability to handle diverse ICT tasks and adapt to changing priorities.
Education and Expertise
Jin Wang holds a Bachelor of ICT from Swinburne University of Technology, where he studied from 2013 to 2015. He also earned a Diploma of Technology in System, Networking, and LAN/WAN Management from Holmesglen Institute, completing his studies in 2012. This educational background provides him with a solid foundation in information and communication technology, equipping him with the skills necessary for his roles in technical support and IT consulting.
Background
Before joining SOTI, Jin Wang worked as an IT Consultant at The Royal Children's Hospital for four months in 2016. This position allowed him to gain valuable experience in the healthcare sector, focusing on IT solutions and support. Additionally, he has been serving as a Service Desk Analyst at Western Health since 2018, where he has accumulated six years of experience in providing IT support and services to healthcare professionals.
Professional Skills
Jin Wang is recognized for his resourcefulness and flexibility in adapting to changing priorities within the ICT field. He maintains a positive attitude and a strong work ethic, which contribute to his ability to meet customer expectations consistently. His expertise in technical support and service desk operations enables him to coordinate and accomplish a wide range of ICT tasks effectively.