Job Babu V.
About Job Babu V.
Job Babu V. is a Technical Support Specialist with extensive experience in IT support and network management. He has worked for various companies, including ActionPoint Technology Group and Decovar Orient, and has a strong background in mentoring and improving IT processes.
Work at SOTI
Currently, Job Babu V. serves as a Technical Support Specialist at SOTI, having joined the company in 2023. In this role, he focuses on providing technical assistance and support to clients, ensuring the effective operation of their systems. He has created comprehensive documentation aimed at helping clients understand their systems better. Additionally, he has identified and recommended procedural enhancements to improve IT support services, contributing to the overall efficiency of the support team.
Previous Experience at ActionPoint Technology Group
Before joining SOTI, Job Babu V. worked at ActionPoint Technology Group as an IT Support Technician from 2021 to 2023. During his two-year tenure in Ireland, he acted as the first point of contact for over 200 users, providing both remote and on-site support for day-to-day IT issues. His role involved troubleshooting and resolving technical problems, ensuring user satisfaction and operational continuity.
Background in IT Administration
Job Babu V. has extensive experience in IT administration, having worked at Decovar Orient as an IT Administrator from 2009 to 2020. Over the course of 11 years, he oversaw local servers and backup infrastructure, which bolstered network security and stability. His responsibilities included mentoring IT department employees and ensuring the seamless operation of networks and servers.
Education and Certifications
Job Babu V. studied at the Indian School Bahrain. He has acquired certifications in cloud computing, which have empowered him to implement efficient systems and processes within his roles. His technical proficiency includes working with technologies such as Windows 10/11, Windows Server 2016/2019, and SonicWall.