John Balhatchet
About John Balhatchet
John Balhatchet serves as the Senior Technical Support Manager at SOTI, a position he has held since 2021. He has extensive experience in technical support roles, having worked at SOTI in various capacities since 2010 and previously at Service Birmingham.
Current Role at SOTI
John Balhatchet serves as the Senior Technical Support Manager at SOTI since 2021. In this role, he oversees technical support operations, ensuring that customer inquiries and issues are addressed efficiently. His responsibilities include managing a team of support professionals and implementing strategies to enhance service delivery.
Previous Positions at SOTI
John Balhatchet has held multiple positions at SOTI. He began as a Technical Support Engineer from 2010 to 2012, then progressed to Senior Technical Support Engineer for a brief period in 2012. He served as Technical Support Manager from 2015 to 2021, where he managed support teams and improved service processes. He also worked as Technical Support Team Lead from 2013 to 2015.
Professional Background
Before joining SOTI, John Balhatchet worked at Service Birmingham as a Service Desk Analyst from 2006 to 2010. This role involved providing technical support and assistance to users, which laid the groundwork for his subsequent positions in technical support at SOTI.
Education and Qualifications
John Balhatchet studied at Kingsbridge Community College from 2003 to 2005, where he completed A Levels in Mathematics with Statistics, Business Studies, and Information and Communication Technology. This educational background provided him with a solid foundation for his career in technical support.