Kevin Cruz
About Kevin Cruz
Kevin Cruz is a Customer Success Manager at SOTI, where he has worked since 2021. He has a background in technical support and IT, having previously held positions at SOTI, Sheridan College, and Lindt & Sprüngli.
Current Role as Customer Success Manager
Kevin Cruz currently serves as a Customer Success Manager at SOTI, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and fostering strong relationships with clients. His responsibilities include understanding customer needs, providing support, and facilitating the successful use of SOTI's products and services. His experience in technical support enhances his ability to address customer inquiries effectively.
Previous Experience at SOTI
Before his current role, Kevin Cruz worked at SOTI as a Senior Technical Support Specialist from 2017 to 2021. During his four years in this position, he provided technical assistance and support to customers, helping them resolve issues related to SOTI's software solutions. His tenure at SOTI contributed to his understanding of customer needs and the technical aspects of the company's offerings.
Education and Qualifications
Kevin Cruz studied at Sheridan College, where he earned an Ontario College Diploma from 2015 to 2017. His education provided him with foundational knowledge in information technology. Prior to this, he completed his high school education at St. Marcellinus Secondary School from 2010 to 2014. This academic background supports his technical skills and customer service capabilities.
Prior Work Experience
Prior to his current role, Kevin Cruz held various positions that contributed to his professional development. He worked as an IT Support Technician at Sheridan College for eight months in 2016, where he provided technical support to students and staff. Additionally, he served as a Retail Sales Associate at Lindt & Sprüngli from 2014 to 2016, gaining experience in customer service and sales. He also worked as an Information Technology Student at Halton Region for three months in 2015.