Luke Huczko
About Luke Huczko
Luke Huczko is a Senior Technical Support Specialist with advanced networking skills and a background in Computer Networks. He is currently pursuing a CCNA certification to further his expertise in Cisco environments.
Current Role as Senior Technical Support Specialist
Luke Huczko currently serves as a Senior Technical Support Specialist at SOTI, a position he has held since 2020. In this role, he provides advanced technical support and solutions to clients, leveraging his expertise in networking and technical troubleshooting. His responsibilities include resolving complex technical issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at SOTI
Prior to his current position, Luke worked at SOTI as a Technical Support Specialist from 2019 to 2020. During this year, he gained valuable experience in providing technical assistance and support to customers, which laid the foundation for his advancement to a senior role. His time at SOTI contributed to his understanding of the company's products and customer needs.
Education and Expertise in Computer Networks
Luke Huczko studied at Birmingham City University, where he earned a Bachelor of Science (B.Sc.) degree in Computer Networks from 2015 to 2019. His education provided him with a solid foundation in networking principles and practices. He is currently pursuing CCNA certification to further enhance his expertise in Cisco environments, demonstrating his commitment to professional development in the field.
Technical Skills and Networking Proficiencies
Luke possesses advanced networking skills that include Switching and Routing, WAN, LAN, Wireless, Subnetting, VLSM, DNS, DHCP, and VLAN. These skills enable him to effectively manage and troubleshoot complex network environments. His technical knowledge supports his role in providing high-quality technical support and solutions to clients.
Previous Role at Mortgage Brain
Before joining SOTI, Luke worked as a Technical Support Specialist at Mortgage Brain from 2017 to 2018. In this role, he provided technical support to clients in Bromsgrove, enhancing his skills in customer service and technical troubleshooting. This experience contributed to his overall professional growth in the technical support field.