Marco Morales
About Marco Morales
Marco Morales is a Technical Support Specialist at SOTI in Galway, Ireland, with over 7 years of experience in cyber security solutions. He has held various IT roles in both Chile and Ireland, including positions at Genesys, Oracle, and NovaRed.
Work at SOTI
Marco Morales has been employed at SOTI as a Technical Support Specialist since 2021. He is based in Galway, County Galway, Ireland. In this role, he leverages his extensive background in IT and cyber security to provide technical support and solutions to clients.
Previous Work Experience
Before joining SOTI, Marco held various positions in the IT sector. He worked at Genesys as a Technical Support Engineer for 11 months in 2021. Prior to that, he served as an IT Support Technician at EuroAmerica from 2010 to 2011 and as a Networking Technician for 7 months in 2011. He also worked at NovaRed in multiple roles, including Senior Sales Engineer and Technical Sales Engineer, from 2016 to 2018 and 2011 to 2015, respectively.
Education and Expertise
Marco Morales studied at Instituto Profesional DuocUC, where he earned a degree in Computer Network Engineering from 2005 to 2010. His education laid the foundation for his career in IT, particularly in cyber security solutions, where he has over 7 years of experience in designing and selling these solutions in Chile.
Career Transition to Technical Support
Marco transitioned from a background in cyber security engineering to a technical support role. This shift allowed him to utilize his extensive experience in cyber security solutions while providing support to clients in his current position at SOTI.
Interest in IT Roles
Marco possesses a strong interest in pursuing IT roles that promote mutual growth within Irish or multinational companies. His diverse experience and background in both technical support and cyber security position him well for opportunities in these environments.