Mark Schmidt
About Mark Schmidt
Mark Schmidt is a Senior Manager of Technical Support with extensive experience in contact center management and customer experience enhancement. He has held various leadership roles in the consumer electronics sector, including positions at Logitech and VMware, and has a strong educational background in economics and strategic leadership.
Work at SOTI
Mark Schmidt has been serving as the Senior Manager of Technical Support at SOTI since 2021. In this role, he focuses on enhancing customer experience through effective troubleshooting strategies. His responsibilities include managing technical support teams and ensuring high-quality service delivery in the consumer electronics sector.
Education and Expertise
Mark Schmidt studied at the University of Toronto, where he completed a Strategic Leadership Certificate, achieving Leadership Essentials from 2012 to 2013. He also attended York University, studying Economics and earning a Business (BUSO) degree from 2001 to 2005. His educational background supports his expertise in managing technical support teams.
Background
Mark Schmidt has extensive experience in the technical support field, particularly in the consumer electronics sector. He began his career at Logitech, where he held various roles, including Technical Support Engineer, Technical Support Specialist, Technical Support Manager, and Vendor Manager. He later worked at VMware and Compugen Inc in managerial positions, focusing on support services.
Achievements in Technical Support Management
Throughout his career, Mark Schmidt has demonstrated a proven track record of leadership in contact center management. He has successfully managed technical support teams at multiple organizations, including VMware and Compugen Inc, where he held senior management roles. His experience contributes to his ability to enhance customer experience effectively.