Melina Acarapi
About Melina Acarapi
Melina Acarapi is an Eng. de Pré Vendas at SOTI Inc, specializing in pre-sales technical support for mobile device management and enterprise mobility solutions. With a background in business administration and information systems, she has over a decade of experience in the technology sector, focusing on performance measurement and customer training.
Work at SOTI
Melina Acarapi has been employed at SOTI Inc as an Eng. de Pré-vendas since 2014. In her role, she specializes in providing pre-sales technical support for mobile device management and enterprise mobility solutions. She generates data collection spreadsheets to measure performance and drive the development and growth of SOTI solutions. Additionally, she conducts on-site and remote demonstrations of SOTI solutions to clients and prospects, and is responsible for training clients on the SOTI ONE platform. Melina also investigates customer-reported issues and collaborates with internal product development teams to ensure quick resolution.
Education and Expertise
Melina Acarapi holds a Bacharelado em Administração from Uninove - Universidade Nove de Julho, which she completed from 2010 to 2012. She furthered her education by studying Gestão de Sistemas de Informação, achieving another Bacharelado from 2016 to 2018. Additionally, she completed a Técnico in Análise e Desenvolvimento de Sistemas at Uninove from 2013 to 2016. Her educational background supports her expertise in configuring solutions for BYOD, IoT, application development, SaaS, and various operating systems including Android, iOS, Linux, and Windows Mobile.
Background
Before joining SOTI, Melina Acarapi worked at IDC Brasil International Data Corporation as an Analista Bilingue de Pesquisa de Mercado from 2012 to 2013. She then transitioned to MC1 Tecnologia da Informação, where she served as an Analista Tecnico de suporte Bilingue from 2013 to 2014. These roles provided her with valuable experience in market analysis and technical support, contributing to her current capabilities in the mobility sector.
Achievements
In her current position at SOTI, Melina Acarapi analyzes market segments to generate product roadmap recommendations. She has developed a strong understanding of vertical markets within the mobility sector, which enhances her ability to provide tailored solutions to clients. Her technical skills include configuring Active Directory, certificates, CRM solutions, databases, and servers, specifically Microsoft SQL and MySQL.