Michael Pham
About Michael Pham
Michael Pham is a Technology Support Specialist at SOTI, where he has worked since 2022. He has a background in computer engineering technology and experience in various roles in retail and technology support.
Work at SOTI
Michael Pham has been employed at SOTI as a Technology Support Specialist since 2022. In this role, he provides technical support and solutions to enhance the user experience with SOTI's software products. His responsibilities include troubleshooting issues, assisting clients with product functionalities, and ensuring efficient operation of technology systems.
Education and Expertise
Michael Pham completed the Junior Data Analyst Program at NPower in 2021, where he gained foundational skills in data analysis over an 11-month period. He also studied Computer Engineering Technology at Humber College from 2019 to 2021, where he developed expertise in various programming languages, including Kotlin, PHP, C, Java, SQL, HTML, and CSS.
Professional Background
Prior to his current position at SOTI, Michael Pham worked at Best Buy Canada as an Omni-channel Specialist for two months in 2021. He also held two positions at Walmart in Brampton, Ontario, where he served as a Fulfillment Associate from 2017 to 2019 for two years and as a Customer Experience representative for 11 months in 2019.
Capstone Project and Skills Development
During his time at Humber College, Michael Pham developed a phone application as part of a Capstone project. This project allowed him to enhance his team collaboration and communication skills. He also demonstrated strong organizational skills by effectively managing project deadlines through scheduled meetings and Zoom calls.