Michael Stanley
About Michael Stanley
Michael Stanley serves as the Technical Support Manager for the EMEA region at SOTI, where he has worked since 2015. He has a background in ICT network administration and security services, with experience in software upgrades and hardware roll-outs.
Work at SOTI
Michael Stanley has served as the Technical Support Manager for the EMEA region at SOTI since 2015. He is based in Birmingham, United Kingdom, where he oversees technical support operations. His role involves managing support services and ensuring customer satisfaction across the EMEA region. Michael's experience in this position spans over nine years, during which he has developed expertise in addressing technical issues and providing solutions to clients.
Previous Employment Experience
Before joining SOTI, Michael Stanley worked at G4S Security Services as a Security Officer from 2003 to 2006 in London, United Kingdom. Following this role, he served as an ICT Network Administrator at Service Birmingham (Link2ICT) from 2007 to 2009 in Birmingham. In this position, he was responsible for managing network systems and providing technical support. His diverse background in security and IT support has contributed to his current role in technical management.
Education and Expertise
Michael Stanley completed his secondary education at Sir Pierre van Ryneveld High School. His technical expertise includes utilizing Symantec Ghost for bulk re-imaging of new machines and configuring software for network integration. He has experience in managing desktop roll-out projects, focusing on hardware and software updates in educational settings.
Project Management Experience
Michael has completed a three-week field engineer desktop roll-out project in the Birmingham region. This project involved updating computer hardware, software, and peripherals in adult education centers and libraries. He was responsible for configuring new software and ensuring machines were re-joined to their relevant domains, network drives, and printers.
Technical Support Responsibilities
In his role as Technical Support Manager, Michael Stanley provides remote support for machines requiring software upgrades. His responsibilities include troubleshooting technical issues and ensuring that clients receive timely assistance. Michael's focus on customer service and technical efficiency is a key aspect of his position at SOTI.