Monzili Mozagba
About Monzili Mozagba
Monzili Mozagba is a Technical Support Specialist at SOTI, where he has worked since 2021. He also serves as a Technical Support Analyst at CityFibre (Entanet) since 2018, and holds a BSc Hons in Computer Networks from the University of Wolverhampton.
Work at SOTI
Monzili Mozagba has been employed at SOTI as a Technical Support Specialist since 2021. In this role, he provides technical assistance and support to clients, ensuring that their software and hardware issues are resolved efficiently. His responsibilities include troubleshooting problems, guiding users through solutions, and maintaining high levels of customer satisfaction.
Current Role at CityFibre
In addition to his position at SOTI, Monzili Mozagba has worked at CityFibre (Entanet) as a Technical Support Analyst since 2018. Based in Telford, England, he has accumulated six years of experience in this role. His duties involve assisting customers with technical inquiries, diagnosing issues, and implementing solutions to enhance service delivery.
Education and Expertise
Monzili Mozagba studied at the University of Wolverhampton, where he earned a Bachelor of Science with Honours in Computer Networks. This educational background has equipped him with the technical knowledge and skills necessary for his roles in technical support, enabling him to effectively address complex networking issues.
Professional Experience
With a combined total of nine years in technical support roles, Monzili Mozagba has developed a strong foundation in customer service and technical troubleshooting. His experience at both SOTI and CityFibre has allowed him to refine his skills in problem-solving and client communication, contributing to his effectiveness in the field.