Moses Medeiros
About Moses Medeiros
Moses Medeiros serves as the Team Leader for Orders Operations at SOTI, where he has worked since 2018. He has a diverse background in hospitality and operations management, with experience in training staff and improving order processes.
Work at SOTI
Moses Medeiros has been employed at SOTI since 2016, holding various roles over the years. He currently serves as Team Leader Orders Operations, a position he has held since 2018. In this role, he manages department staff, focusing on training and staff development. Previously, he worked as an Orders Operations Specialist and an Accounts Receivable Analyst. During his tenure, he proposed improvements to the order entry process and the ERP system, ensuring efficiency in operations. He also provides oversight for sales order integrity, accuracy, and compliance with relevant guidelines.
Education and Expertise
Moses Medeiros has a solid educational background in project management and hospitality. He studied at the University of Toronto, where he completed a Continuing Studies program in Project Management in 2017. Additionally, he earned a Bachelor’s Degree in Hospitality and Tourism Management with a Minor in Entrepreneurship from Ryerson University, completing his studies in 2016. His education equips him with the skills necessary for effective management and operational oversight.
Background
Prior to his career at SOTI, Moses Medeiros gained experience in the hospitality industry. He worked at Swiss Chalet Rotisserie from 2007 to 2014 in various roles, including Server, Bartender, and Assistant Kitchen Manager. He also served at The National Club from 2014 to 2016. This diverse background in customer service and operations has contributed to his current expertise in order management and team leadership.
Achievements
During his time at SOTI, Moses Medeiros has made significant contributions to the efficiency of order processing. He has established and managed key metrics and performance indicators that track order processing trends. His efforts in proposing improvements to the order entry process and ERP system have enhanced operational workflows, demonstrating his commitment to continuous improvement within the organization.