Naheda Tamanna
About Naheda Tamanna
Naheda Tamanna is a Technical Support Specialist at SOTI, with a background in technical demonstration and mentorship in various educational roles at Birmingham City University and Manpower. She holds a Bachelor's degree in Information and Communications Technology and has certifications in CCNA and Power BI.
Current Role at SOTI
Naheda Tamanna has been working at SOTI as a Technical Support Specialist since 2019. In this role, she provides technical assistance and support to clients, ensuring effective use of SOTI's solutions. Her responsibilities include troubleshooting issues, guiding users through software functionalities, and enhancing customer satisfaction through effective communication and problem-solving skills.
Previous Experience in Technical Support and Education
Prior to her current position, Naheda worked at Birmingham City University in various roles, including Technical Demonstrator for Maths with Computing and Technical Demonstrator for Innovation Fest 2018. She also served as an Information Services Analyst for a brief period in 2018. Her experience in educational settings has contributed to her technical support capabilities.
Educational Background
Naheda Tamanna studied at Birmingham City University, where she earned a Bachelor's degree in Information and Communications Technology from 2016 to 2019. She also attended Joseph Chamberlain College from 2014 to 2016, where she completed A Levels in ICT, Maths, History, and Sociology. This educational background has provided her with a solid foundation in technology and computing.
Certifications and Skills
Naheda has completed the CCNA 1, 2, 3 & 4 exams, demonstrating her networking knowledge. She has also earned a Power BI certification. Her skills include social media marketing, branding, and content creation. Additionally, she is upskilling in graphic design and web design, and has experience with SQLPlus, Visual Studio, and Python for creating websites, databases, and games.
Work Experience at Manpower and Birmingham City University
Naheda has held multiple positions at Manpower, including AimHigher Mentor, Schools and Colleges Ambassador, and Student Ambassador from 2017 to 2019. These roles involved mentoring students and promoting educational initiatives. Her work at Birmingham City University as a Technical Demonstrator for Computer Systems Technology further highlights her commitment to education and technical support.