Neale Conway
About Neale Conway
Neale Conway is a Technical Support Specialist at SOTI, where he has worked since 2021 in Galway, Ireland. He holds a Master's degree in Information & Network Security and a Bachelor's degree in Computer Systems, both from the University of Limerick.
Work at SOTI
Neale Conway has been employed at SOTI as a Technical Support Specialist since 2021. He works in Galway, County Galway, Ireland. In this role, he provides technical assistance and support to clients, ensuring that their software and hardware systems operate effectively. His responsibilities include troubleshooting issues, guiding users through solutions, and maintaining high levels of customer satisfaction.
Education and Expertise
Neale Conway holds a Master's degree in Information & Network Security from the University of Limerick, which he completed from 2020 to 2021. Prior to this, he earned a Bachelor's degree in Computer Systems from the same institution, studying from 2016 to 2020. His educational background equips him with a solid foundation in both theoretical and practical aspects of technology and security.
Background
Before joining SOTI, Neale Conway worked at Kneat Solutions as a Junior QC Engineer. His tenure there lasted for 7 months in 2018 to 2019, during which he gained experience in quality control processes and contributed to the development of software solutions. This role provided him with insights into the software development lifecycle and quality assurance practices.
Professional Experience
Neale Conway's professional experience includes a role as a Junior QC Engineer at Kneat Solutions, where he was involved in quality control activities. His transition to SOTI as a Technical Support Specialist reflects his growth in the technology sector, allowing him to apply his technical skills in a customer-facing role. His experience in both quality control and technical support enhances his ability to address client needs effectively.