Philip Jelfs
About Philip Jelfs
Philip Jelfs is a Technical Specialist with a background in customer service and a focus on IT and security. He aims to obtain Comptia Security+ and Cisco CCNA certifications within the next year.
Work at SOTI
Philip Jelfs has been employed at SOTI as a Technical Specialist since 2021. In this role, he applies his knowledge of computer networks and security to support the company's technical initiatives. His responsibilities include troubleshooting technical issues and providing solutions to enhance customer satisfaction. Philip's position at SOTI allows him to leverage his educational background and practical experience in the technology sector.
Education and Expertise
Philip Jelfs studied at Birmingham City University, where he earned a Bachelor's degree in Computer Networks and Security from 2019 to 2023. He also attended Heart of Worcestershire College, achieving a Level 3 Extended Diploma in IT Systems with a D*DD grade from 2017 to 2019. His education has equipped him with a strong foundation in IT systems, programming languages such as Python and Bash, and cloud computing platforms including AWS and GCP.
Background in Customer Service
Philip Jelfs has three years of experience in customer service roles. He worked as a Customer Service Representative at Domino's from 2017 to 2019 and at Co-op from 2019 to 2020. In these positions, he managed customer interactions through various channels, including face-to-face, phone, and email. This experience has helped him develop strong communication skills and a customer-focused approach.
Certifications and Professional Development
Philip Jelfs plans to enhance his professional qualifications by achieving Comptia Security+ and Cisco CCNA certifications within the next 12 months. These certifications will further solidify his expertise in security and networking, aligning with his career goals in the technology sector.
Previous Experience as a Demonstrator
In 2021, Philip Jelfs served as a Visiting Demonstrator at Birmingham City University for a period of five months. This role involved providing support and guidance to students in their studies, allowing him to share his knowledge and experience in IT systems and networks.