Piyush Puri
About Piyush Puri
Piyush Puri is an IT Support Specialist currently employed at SOTI in Mississauga, Ontario, Canada. He has a diverse background in technical support roles across various companies and holds multiple certifications in information technology.
Work at SOTI
Piyush Puri has been employed at SOTI as an IT Support Specialist since 2022. In this role, he provides technical support and solutions to clients, leveraging his extensive background in IT. His responsibilities include troubleshooting technical issues, assisting users with software and hardware inquiries, and ensuring efficient IT operations within the organization. His experience in previous roles has equipped him with the skills necessary to excel in this position.
Previous Experience in IT Support
Before joining SOTI, Piyush Puri worked at TouchBistro as a Technical Product Support Specialist for 10 months in Toronto, Ontario, Canada. He also held the position of IT Technical Support Team Coach at FIS in India from 2012 to 2014. His experience in these roles has contributed to his strong problem-solving skills and ability to communicate technical resolutions effectively to end users.
Education and Expertise
Piyush Puri has a diverse educational background in technology and communication. He studied Information Technology at Npower Canada, where he achieved the Google IT Support Professional certificate. He also completed studies in Cloud Engineering, earning a certification in Architecting with Google Compute Engine. Additionally, he holds a Bachelor of Journalism and Mass Communication from Guru Gobind Singh Indraprastha University and has studied Broadcasting Technology at Centennial College.
Background in Broadcasting and Control Operations
Piyush Puri has significant experience in broadcasting and control operations. He worked as a Master Control Operator at NEXTOLOGIES from 2018 to 2021 and at Channel Zero Inc. for 8 months in 2018. He also served as a Master Broadcast Controller at Asian Television Network from 2017 to 2018. His roles involved managing broadcast operations and ensuring the seamless delivery of content to clients.
Language Proficiency and Communication Skills
Piyush Puri is fluent in three languages: English, Hindi, and Punjabi. This language proficiency enhances his ability to communicate effectively with a diverse range of clients and colleagues. His strong skills in using CRM systems allow him to document service and incident-related tickets with high detail and clarity, further supporting his role in IT support.