Rakesh Mistry MSc, BSc (Hons)
About Rakesh Mistry MSc, BSc (Hons)
Rakesh Mistry is a Professional Services Manager at SOTI in Birmingham, United Kingdom, where he has worked since 2019. He holds a Master of Science in Leadership and Management and a Bachelor of Science (Hons) in Business Information Systems, and has a strong background in service delivery management and operational efficiency.
Professional Services Manager at SOTI
Rakesh Mistry has served as the Professional Services Manager at SOTI since 2019, contributing to the company's operations in Birmingham, United Kingdom. In this role, he has been instrumental in managing resources globally and overseeing customer relationship management across various sectors. His responsibilities include fostering personnel development and implementing succession planning for critical roles within Services and Operations.
Career Progression at SOTI
Prior to his current role, Rakesh Mistry worked as the Professional Services Team Lead at SOTI from 2017 to 2019. During this time, he played a significant role in enhancing service delivery processes and improving operational efficiency. His leadership in these positions has contributed to the overall success of the professional services team.
Educational Background
Rakesh Mistry studied at Sheffield Hallam University, where he earned a BSc (Hons) in Business Information Systems from 1998 to 2002. He furthered his education at the University of South Wales, obtaining a Master of Science (M.Sc.) in Leadership and Management from 2013 to 2015. His academic background provides a strong foundation for his roles in professional services management.
Previous Experience at Serco
Before joining SOTI, Rakesh Mistry worked at Serco as a Service Desk Manager from 2003 to 2007. In this role, he was responsible for managing service delivery and ensuring operational efficiency. His experience at Serco contributed to his expertise in service management and customer relations.
Key Contributions and Achievements
Rakesh Mistry has made significant contributions to the development and enhancement of existing systems such as Assyst and Salesforce. He played a key role in the implementation of ServiceNow, a web-based call management system, which improved service delivery processes. His proven track record includes meeting challenging contractual targets and demonstrating strong performance in service delivery management.