Ravi K.
About Ravi K.
Ravi K. is a Senior Manager of Technical Support for the APAC region at SOTI, where he has worked since 2021. He has over a decade of experience in technical support and management roles across various companies, including Assimilate Solutions and Basware.
Work at SOTI
Ravi K. serves as the Senior Manager of Technical Support for the APAC region at SOTI, a position he has held since 2021. Based in Gurugram, Haryana, India, he is responsible for overseeing technical support operations across multiple countries. His role includes managing a large team of technical support engineers and ensuring the delivery of high-quality support services to clients. Ravi has successfully established 24x7x365 global support operations from the ground up, demonstrating his capability in creating effective support frameworks.
Previous Experience at Assimilate Solutions
Before joining SOTI, Ravi K. worked at Assimilate Solutions as the Senior Manager of Technology, focusing on RPA, ML, and AI from 2019 to 2021. His tenure lasted two years, during which he contributed to the development and implementation of technology solutions. This experience further enhanced his technical expertise and management skills in a rapidly evolving technological landscape.
Career at Basware
Ravi K. spent a significant portion of his career at Basware, where he held multiple positions from 2011 to 2019. He began as the Manager of Product & SaaS Support for two years and then advanced to the role of Senior Manager of Application Support, leading customer support operations in India for six years. His time at Basware allowed him to develop strong customer support strategies and manage large teams effectively.
Leadership and Team Management Skills
Ravi K. has demonstrated strong leadership and team management skills throughout his career. He has managed teams of over 90 technical support engineers, including leads and managers. His ability to lead large teams effectively has contributed to the success of support operations in various organizations, ensuring that teams meet customer needs and operational goals.
Global Exposure and Expertise
Ravi K. possesses extensive global exposure, having worked in diverse environments across the USA, Europe, APAC, and the Middle East. This experience has enhanced his cross-cultural management capabilities and provided him with a broad perspective on international business operations. His specialization in operational analysis, business process identification, and data analysis supports informed decision-making and strategic planning.