Ricardo Grant
About Ricardo Grant
Ricardo Grant is a Senior Technical Support Engineer at SOTI, with a background in the maritime sector and technical support roles at various companies. He has experience in invoicing digitization, vessel planning, and training facilitation, and holds qualifications in industrial chemistry and ESL instruction.
Work at SOTI
Ricardo Grant has been employed at SOTI as a Senior Technical Support Engineer since 2022. In this role, he provides technical assistance and support for SOTI's software solutions, focusing on enhancing customer satisfaction and resolving technical issues. His experience in the maritime sector and technical support positions him well to address complex customer inquiries.
Previous Employment Experience
Prior to his current role, Ricardo Grant worked at several organizations in various capacities. He served as a Technical Support Specialist and Account Executive at Dell from 2007 to 2012 in Panamá. He also worked at Manzanillo International Terminal as a Vessel Planner from 2017 to 2022 and at Norton Lilly International as a boarding officer from 2016 to 2017. His diverse experience in technical support and maritime operations contributes to his expertise in the field.
Education and Expertise
Ricardo Grant studied at the Universidad de Panamá, where he pursued a Bachelor in Technology in Industrial Chemistry from 2005 to 2006. He later attended the International Open Academy, achieving a TESOL certification in Teaching English as a Second or Foreign Language in 2021. Additionally, he is currently studying Banking and Finance at Universidad Interamericana de Panamá, which he began in 2009. His educational background supports his technical and instructional capabilities.
Invoicing Digitization in Maritime Sector
Ricardo Grant spearheaded invoicing digitization efforts in the maritime sector. This initiative aimed to streamline processes and enhance efficiency within maritime operations. His involvement in this project demonstrates his commitment to improving industry practices through technology.
Training and Development in Maritime Industry
During his tenure in the maritime industry, Ricardo Grant facilitated training sessions related to Terminal Operating System updates. These sessions were designed to ensure that staff were well-versed in the latest operational protocols and software functionalities, contributing to overall operational effectiveness.