Rodiel Lezcano
About Rodiel Lezcano
Rodiel Lezcano is a Senior Technical Account Manager in Professional Services at SOTI, where he has worked since 2017. He has a strong background in Information Technology, with degrees and certifications from various institutions, and specializes in mobile device management solutions.
Work at SOTI
Rodiel Lezcano has served as a Senior Technical Account Manager in Professional Services at SOTI since 2017. In this role, he is responsible for leading large-scale software migrations and upgrades. He engages in Discovery Calls to identify opportunities for leveraging SOTI Software across various business units. Lezcano assists both Support and Pre-Sales teams with technical issues, demonstrating his versatility in technical support. Additionally, he trains end users on SOTI software, conducting training sessions for large groups both on-site and remotely. His expertise includes SOTI MobiControl Mobile Device Management Software Solutions.
Education and Expertise
Rodiel Lezcano has a strong educational background in Information Technology. He studied at Universidad Interamericana de Panamá, where he earned a Degree in Computer Science in Network Engineering from 2006 to 2010. He furthered his studies at Universidad Europea, achieving a Technical Engineer in Computer and Telecommunications in 2008. Lezcano also completed the Advance Network Security Professional program at Willis College from 2016 to 2017 and participated in the Navigating the Canadian IT Workplace (NaviCanIT) program at In-TAC from 2016 for 11 months. This diverse education underpins his technical expertise in various IT domains.
Background
Before joining SOTI, Rodiel Lezcano worked at Neptune Technology Group as a Water Meter Technician from 2012 to 2016. His experience in this role spanned four years and took place in the Ottawa-Toronto region of Canada. This position provided him with practical technical experience that complements his formal education in Information Technology. Lezcano's transition from a technical role in a different sector to a senior position in IT services reflects his adaptability and commitment to professional growth.
Achievements
Rodiel Lezcano has contributed significantly to the documentation and support processes at SOTI. He develops comprehensive documentation to support standard implementation and support processes. His role involves conducting requirement gathering sessions with clients to enhance product development. Lezcano also contributes to the support knowledge base by logging testing, troubleshooting, and research activities. His efforts in these areas demonstrate his commitment to improving operational efficiency and client satisfaction.