Rohan Pryce
About Rohan Pryce
Rohan Pryce is a Project Lead Technical Support at SOTI, where he enhances the Technical Support Department's contributions to organizational goals. He has a diverse background in technical support and continuous improvement, with previous roles at LoyaltyOne, Mexx, and Sheridan.
Work at SOTI
Rohan Pryce currently serves as the Project Lead Technical Support at SOTI, a position he has held since 2018. In this role, he leads department-wide initiatives aimed at enhancing the contribution of the Technical Support Department to the organization's goals. He is responsible for developing project strategies and providing oversight across multiple concurrent projects. Pryce manages communication within and outside the project team to ensure effective project execution. Additionally, he participates in the training and onboarding of new staff members, and oversees the generation and maintenance of project, technical, training, and compliance documentation.
Previous Experience
Before joining SOTI, Rohan Pryce accumulated significant experience in various roles. He worked at LoyaltyOne as a Continuous Improvement Specialist from 2000 to 2008 for eight years. Following that, he served as Co-Manager at Mexx from 2008 to 2011 for three years. He also held the position of Technical Support Analyst at Sheridan from 2012 to 2013 for six months. Prior to his current role at SOTI, he worked as a Technical Support professional at SOTI from 2016 to 2018 for two years in Mississauga.
Education and Expertise
Rohan Pryce has a solid educational background in Information Technology and Marketing. He studied at Sheridan College, where he focused on Advertising and Marketing from 1996 to 1999. He later attended Trios College, where he studied Information Technology and achieved a Networking Specialist certification in 2012 after an 11-month program. His education has equipped him with the skills necessary for his roles in technical support and project management.